Terms and Conditions
As of 11/2025
The following General Terms and Conditions apply exclusively to sales by B+G, including under the business names “Sanitätshaus Burbach Goetz” and / or “Deutsche Sanitätshaus”
1. Scope of Application
Any application of other, in particular conflicting or crosswise, general terms and conditions is hereby expressly rejected.
2. Conclusion of the Agreement
Your order constitutes an offer to B+G to conclude a purchase agreement. Until you finally submit your order, you may cancel the ordering process or correct your details at any time. When you place an order with B+G, B+G will send you an email confirming receipt of your order by B+G (order receipt confirmation). This order confirmation expressly does not constitute acceptance of your offer, but merely informs you that your order has been received by B+G. In principle, you are bound by your order for five working days (Section 193 of the German Civil Code (BGB)) (binding period), calculated from the day following the day on which you sent your order. A purchase agreement between you and B+G shall only be concluded when B+G confirms to you by a second email that the ordered product is ready for dispatch (purchase confirmation) and/or sends you the ordered goods directly. The binding period may end earlier, namely in any event upon receipt of the goods or the purchase confirmation during the period. (For your further options after receipt of the goods, please refer to the cancellation policy.) No purchase agreement shall be concluded for products that are not listed in the purchase confirmation and/or are not sent to you.
The documents, illustrations and dimensions forming the basis of B+G's product range or the order confirmation are generally to be understood as approximate values only, unless they are expressly designated as binding. The goods delivered may differ from the illustrations, without this affecting their quality and/or contents. Special offers are valid only while stocks last. Subject to changes and errors.
B+G generally sells all products only in customary household quantities. If sales are made to countries other than Germany, these Terms and Conditions shall apply without modification.
3. Shipping Costs and Shipping
Please refer to the item description for your contribution to the shipping costs per item purchased. Unless otherwise stated there, the following applies: For orders with a value of EUR 39 or more, we deliver within Germany free of shipping charges; otherwise, a flat shipping fee of €4.95 applies.
Deliveries to non-EU countries are subject to additional customs duties, taxes and fees.
The contribution to shipping costs covers the postage/freight actually incurred. Each parcel is insured up to a value of 500,- euros; small parcels are insured up to a value of 20,-; uninsured shipping is expressly not offered. Regardless of the value of the parcel, it is clarified that, provided you are a consumer (Section 13 BGB), shipment shall not be at your risk.
Contributions to shipping costs are non-negotiable. All prices include statutory value-added tax applicable in Germany.
4. Delivery / Transfer of Risk / Payment Terms / Retention of Title
Collection of the purchased goods is generally possible. The purchased goods shall be handed over by shipment only if you expressly confirm this accordingly during the ordering process. In all cases, delivery or handover of the goods shall generally be made only against advance payment. Shipment shall be carried out exclusively through a company selected by B+G. The risk of loss of or damage to the purchased goods shall pass to you upon dispatch by B+G to you or to a delivery address specified by you, provided that you are not a consumer (Section 13 BGB). Payment of the purchase price, together with the contribution to shipping costs stated in the item description, shall be due immediately upon conclusion of the contract (see Section 1). Example of how delivery times are stated: Delivery time 1-4 working days. The goods shall remain the property of B+G until payment has been made in full. In addition, B+G reserves the right to make deliveries in partial shipments if this is technically or otherwise expedient, whereby this shall have no effect on your contribution to shipping costs.
5. Warranty and Liability
For consumers within the meaning of the German Civil Code (Section 13 BGB), the statutory warranty provisions apply. The warranty period is two years for new goods and one year for used goods designated accordingly, and begins in each case upon delivery of the goods. The buyer's warranty claims are initially limited to subsequent performance. If subsequent performance fails, the buyer shall, in the case of a non-insignificant defect, have the right, at their discretion, to withdraw from the purchase contract or to reduce the purchase price. To the extent legally permissible, any further claims by the buyer against B+G are excluded. In relation to "businesses" within the meaning of the German Civil Code (Section 14 BGB), the warranty period is reduced to one year for new goods and six months for used goods designated accordingly.
The above limitations of liability shall not apply insofar as the cause of the damage is based on intent or gross negligence, or if personal injury has occurred. They shall also not apply if the Buyer asserts claims under Sections 1 and 4 of the German Product Liability Act. If B+G negligently breaches an essential contractual obligation, liability for property damage shall be limited to the damage typically foreseeable.
Medical devices are generally delivered with detailed and comprehensible instructions for use. Medical devices must be operated or used strictly in accordance with the instructions for use in order to prevent damage. We shall accept no liability for damage resulting from improper operation of medical devices.
The above limitation of liability shall not apply insofar as the cause of the damage is based on intent or gross negligence, or if personal injury has occurred. It shall also not apply if the Buyer asserts claims under Sections 1 and 4 of the German Product Liability Act. If B+G negligently breaches an essential contractual obligation, liability for property damage shall be limited to the damage typically foreseeable.
6. Special provisions for entrepreneurs
The following shall apply exclusively to entrepreneurs (Section 14 BGB) and expressly not to consumers (Section 13 BGB) with regard to the shipment of articles:
a.) Transfer of risk pursuant to Section 447 of the German Civil Code (BGB)
b.) If shipment is delayed at the Buyer’s request, the risk shall pass to the Buyer upon notification that the goods are ready for shipment.
c.) The Buyer’s claims for defects shall require that, insofar as the purchase constituted a commercial transaction for the Buyer, the Buyer has duly complied with its commercial duties to inspect and give notice of defects pursuant to Section 377 of the German Commercial Code (HGB). The Buyer must notify B+G in writing of any defects in the purchased item without undue delay, but no later than one week after receipt of the delivered item. Defects that cannot be discovered within this period even upon careful inspection must be notified to the Seller in writing without undue delay after discovery. Section 377 (5) HGB shall remain unaffected hereby.
7. Contract Language, Place of Jurisdiction, Written-Form Requirement
The language of the contract is German. The place of jurisdiction and place of performance is, insofar as the buyer is an entrepreneur (§ 14 BGB), D-56068 Koblenz. German law shall apply exclusively (to the extent permissible), excluding the UN Convention on Contracts for the International Sale of Goods (CISG). No ancillary agreements have been made; otherwise, ancillary agreements must be made in writing; the same shall apply to waiving the written-form requirement.
8. Severability Clause
Should any provision of this contract be or become invalid or contestable for any reason whatsoever, the remaining provisions shall remain unaffected and in force. Where necessary, the contract shall be interpreted or supplemented accordingly so that, as far as possible, the intention of the parties is achieved.
9. Credit Assessment
If we make advance payments, e.g. in the case of payment by invoice or direct debit, your data will be transmitted, in order to safeguard our legitimate interests and for the purpose of credit assessment based on mathematical-statistical procedures, to axytos GmbH, Pittlerstraße 47, 63225 Langen, and credit agencies cooperating with it. We reserve the right to refuse you payment by invoice or direct debit as a result of the credit assessment.
10. Data Collection and Processing in Credit Assessment
To safeguard our legitimate interests (protection against non-payment of receivables, legal basis: Art. 6 para. 1 lit. f GDPR), we may obtain a credit report about you based on mathematical-statistical procedures when selecting a payment method that is at risk of default (e.g. purchase on account).
We transmit the personal data required for a credit assessment (first and last names, address and, where applicable, date of birth) via the credit agency axytos GmbH, Pittlerstr. 47, 63225 Langen, which may provide us with credit reports from one or several credit agencies in combination, to the credit agencies listed at the following link: https://www.axytos.com/dienstleister. Detailed data protection information within the meaning of Art. 14 GDPR can be found at the following link: https://www.axytos.com/infoblatt
Supplementary General Terms and Conditions for the easyCredit instalment purchase
1. Scope and general conditions of use
The following supplementary General Terms and Conditions (hereinafter the GTC) apply between you and the merchant to all contracts concluded with the merchant in which the easyCredit instalment purchase (hereinafter the instalment purchase) is used.
In the event of conflict, the supplementary General Terms and Conditions take precedence over any conflicting General Terms and Conditions of the merchant. An instalment purchase is available only to customers who are consumers within the meaning of § 13 BGB and have reached the age of 18.
2. Instalment purchase
For your purchase, the merchant, with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter TeamBank AG), provides the instalment purchase as an additional payment method.
The merchant reserves the right to check your creditworthiness. Please refer to the instalment purchase privacy notice in the ordering process for further details. If use of the instalment purchase is not possible due to insufficient creditworthiness or because the merchant's sales limit has been reached, the merchant reserves the right to offer you an alternative payment method. The contract for an instalment purchase is concluded between you and the merchant. No disbursement is made; instead, by choosing the instalment purchase, you opt to repay the purchase price in monthly instalments. Monthly instalments are payable over a fixed agreed term, whereby the final instalment may differ from the preceding instalment amounts under certain circumstances. Title to the goods remains reserved until full payment has been made.
The claims arising from use of the instalment purchase are assigned by the merchant to TeamBank AG under an ongoing factoring agreement. Payments can be made with discharging effect exclusively to TeamBank AG. Apart from general commercial supervision, the merchant is not subject to supervision by any supervisory authority. You may submit complaints to the merchant by letter or email.
3. Instalment payment by SEPA direct debit
By granting the SEPA direct debit mandate in connection with the instalment purchase, you authorise TeamBank AG to collect the payments due under the instalment purchase from the current account specified by you during the ordering process at the credit institution specified there by means of a SEPA direct debit.
The debit will be made no earlier than the date specified in the pre-notification/advance notice. A later debit made shortly thereafter may occur. If the purchase price is reduced between the pre-notification and the due date (e.g. through credits), the debited amount may differ from the amount stated in the pre-notification. You must ensure that your current account has sufficient funds at the time of the due date. Your credit institution is not obliged to honor the direct debit if sufficient funds are not available in the current account.
If a returned direct debit occurs due to insufficient funds in the current account, an unjustified objection by the account holder, or the closure of the current account, you will be in default even without a separate reminder, unless the returned direct debit results from circumstances for which you are not responsible.
Costs charged to TeamBank AG by your credit institution for a returned direct debit attributable to you may be claimed by TeamBank AG from you as damages and must be reimbursed by you. You reserve the right to prove that TeamBank AG has incurred lower or no damage.
If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or default interest of five percentage points above the respective base interest rate of the European Central Bank for each reminder.
Due to the high costs associated with a returned direct debit, in the event of withdrawal from the purchase agreement, a return or a complaint, we ask you not to object to the SEPA direct debit. In these cases, the payment will be reversed in coordination with the retailer by transferring back the corresponding amount or by issuing a credit.
- End of the General Terms and Conditions -
Notice under Section 12 of the German Battery Ordinance
In connection with the sale of batteries and rechargeable batteries, we as a retailer are obliged under the German Battery Ordinance to inform you as a consumer of the following: You are legally obliged to return batteries and rechargeable batteries. After use, you may return them to us, a municipal collection point, or a local retailer. Batteries containing hazardous substances are marked with a symbol consisting of a crossed-out wheeled bin and the chemical symbol (Cd, Hg or Pb) of the heavy metal decisive for their classification as containing hazardous substances.
Notice under the German Electrical and Electronic Equipment Act
Since 13 August 2005, manufacturers have been required to take back free of charge old electrical appliances placed on the market. Manufacturers must label their electrical and electronic equipment placed on the market after 23 November 2005 with a symbol (crossed-out wheeled bin). As a retailer, we are legally obliged to inform you hereby that such waste equipment must not be disposed of as unsorted municipal waste, but must be collected separately and disposed of through local collection and return systems. Pursuant to the “ElektroG” Act of 23 March 2005, since 01.01.2006 we have sold only electrical and electronic equipment from manufacturers that have registered accordingly with the competent authority and can demonstrate an insolvency-proof guarantee for financing the take-back and disposal of their electrical equipment.
Notice under the German Packaging Ordinance
Under the provisions of the German Packaging Ordinance, we are obliged to take back packaging for our products that does not bear the symbol of a nationwide disposal system (such as the “Green Dot” of Duales System Deutschland AG or the “RESY” symbol) and to ensure its reuse or disposal. To clarify the return procedure for such products, please contact us: Burbach+Goetz Deutsche Sanitätshaus GmbH, Stegemannstr. 5-7, 56068 Koblenz, E-mail: shop@burbachgoetz.de, Tel.: 0261-13388200, Fax: 0261-13388109. We will then provide you with the details of a municipal collection point or waste disposal company in your area that will accept the packaging free of charge. If this is not possible, you may send the packaging to us: Burbach+Goetz Deutsche Sanitätshaus GmbH, Stegemannstr. 5-7, 56068 Koblenz. We will reuse the packaging or dispose of it in accordance with the provisions of the German Packaging Ordinance.
Notice of participation in the take-back system of SITA Deutschland GmbH: With regard to sales packaging first filled with goods by us and supplied to private end consumers, our company has joined the nationwide take-back system of SITA West GmbH, Bischofsburger Straße 3, 56566 Neuwied (customer number: 600530) to ensure compliance with our statutory obligations under Section 6 of the German Packaging Ordinance. Further information is available on the website of SITA Deutschland GmbH.