Right of withdrawal
You have the right to revoke this contract within 14 days without giving any reason.
The revocation period begins on the day on which you or a third party designated by you, who is not the carrier, took or takes possession of the last goods.
Special instructions
This information on the right of revocation applies exclusively to consumers (Section 13 of the German Civil Code (BGB)).
The right of revocation does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.
- Contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
To exercise your right of revocation, you must inform us:
Burbach+Goetz Deutsche Sanitätshaus GmbH
Stegemannstraße 5-7
56068 Koblenz (Germany)
Email: shop@burbachgoetz.de
Tel.: +49 – 0261-13388200
Fax: +49 – 0261-1338822
by means of a clear statement (e.g. a letter sent by post, fax or email) informing us of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.
You may additionally declare your revocation via our electronic revocation function. You can find this on our website via the “Revoke contract” button, which is accessible in the footer and in the lower legal site navigation. After clicking the button, you can enter the information required for the revocation and transmit your revocation statement to us electronically.
Use of the electronic revocation function is not mandatory. You may continue to declare your revocation by another clear means, for example by letter, fax, email or via our revocation form.
Upon receipt of your revocation declared electronically, we will promptly send you confirmation of receipt of your revocation statement on a durable medium, for example by email.
Consequences of revocation
If you revoke this contract, we must repay to you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which the notification of your revocation of this contract was received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
We bear the costs of returning the goods within Germany. The buyer bears shipping costs from abroad.
You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary to examine their condition, properties and functioning.
END OF INFORMATION ON THE RIGHT OF REVOCATION